… · STAFF ACCOUNTABILITY
Operational workload
Assign open work, set priority and due dates. Assignment never grants approval authority.
Open work—Across operational queues
Unassigned—Needs an owner
Overdue—Past internal due time
Critical SLA—24+ hours overdue
Assigned to me—Your current workload
Open work items
Source status remains authoritative in its operational queue.
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Assignment guardrails
Ownership ≠ authority
An assignee still uses the normal review/approval workflow and permissions.
Automatic closure
When the source item leaves its attention state, it drops from this open workload automatically.
Audited changes
Assignment, priority and due-date changes are written to the Admin activity log.